FAQs

What are Ready To Ship Nails?

Ready To Ship Nails are pre-designed nails that are made in preset sizes from XS-L and are shipped within 1-3 business days. Each order will include 1 Prep Kit regardless of how many sets are ordered, if you require additional glue or supplies they can be purchased separately in the Extra section

**Once a design is sold out there is no guarantees that they will be remade**

 

How do I know what size to order?

You can buy our Sample Kit  in the shape of your choice which comes with 10 nails (size 0-9) to find the perfect fit or use our Sizing Guide to measure your nails 

*The sizing guide may not be accurate so please use at your own risk* 

 

What Comes with my order?

All nail set purchases come with a prep kit (a mini nail file, a nail buffer, a wooden stick, an alcohol wipe and nail glue ), and detailed instructions on how to apply your press on nails.

*Only 1 Kit per order (not per set), if you require additional supplies you must purchase them separately. 

 

What type of nail adhesive shall I use and how long does it last?

Nail Glue- Can stay on for up to 1-3 weeks. Make sure to follow the correct nail prep process to insure long lasting wear.

Nail Adhesive tabs- Can stay on for up to 1-2 days. It's perfect way to wear it temporarily and easy to remove/ reusable!

For the best results apply nails before bed to avoid getting hands wet 

If the nail requires force to stick they will pop off so go up a size and file edges to fit.

Can I request a custom design? 

Yes. Simply fill out the Custom Order Form upload and image if possible and provide as much detail as you can. If I require any additional information or if there are any issues with your request I will reach out to you. Please keep in mind that custom order do have a longer processing time and can take up to 6+ weeks depending on the number of orders and the complexity of the design.

Can I reuse my press ons?

Yes. The use of nail tabs will make the nails reusable.
For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails allowing you to reuse them  

 

Can I make changes to a design?

Yes, made to order sets may be customized to your liking. If you prefer a different colour, matte or glossy finish, small design changes simply make a note in the special requests. 

 

How can I get my logo/brand or picture on my nail?

Fill out the Custom Nail Order Form and be sure to select *Your Logo or Image* and upload the image to the form. Your image may also be added to any pre-made design. (NO CUSTOM ORDERS UNTIL FURTHER NOTICE)

 

How do you remove the nail?

Soak your nails in warm water for about 10-15 minutes, then use the orange wood stick to remove from your natural nail. Put the nails back in the storage box to keep them safe. Do not use polish removers. 

 

How long is the processing time? 

Made To Order (MTO) Press On Nails: Processing time is approximately 1-3 weeks. THIS IS JUST AN ESTIMATE. We do not guarantee that your order will be shipped within this time frame. They may be shipped sooner but can take longer.

Ready to Ship (RTS) Press On Nails: Processing time is 1-3 Business Days (except for if a combination of RTS / MTO sets are ordered together in that case the MTO processing times will apply)

Custom designs 3-6+ weeks depending on complexity of design

**Processing time will fluctuate depending on the number of orders received**

**Please keep in mind that more sets your order the longer it will take to complete therefore increasing the processing time**

 

Please note selecting "Expedited Shipping" Only speeds up the shipping time not the processing time.  

 

Do you offer free shipping?

Free Standard Shipping is offered on Canadian orders over $100 And US orders over $120. Regular shipping fees apply to all other orders  

 

Do you ship internationally?

Yes. We ship worldwide.  

 

Do you accept cancellations, returns or exchanges?

We gladly accept cancellations within 24 hours of purchase. After the 24 hours ALL SALES ARE FINAL and you agree to wait the time it takes to create your press ons.  
Also due to the nature of our custom handmade products we do not accept returns or make any exchanges. 
**Please read all information listed under the item description before ordering. Be aware of our creation time and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.
Also, double check shipping information before checking out. Fleek Freak will not be responsible for packages delivered to the incorrect address you provided. If there’s an apartment, suite or unit number make sure you enter it to avoid a Return To Sender issue.  Returned Items can be re-shipped at the customers expense.
***Please note that slight variations in colour may occur. We try to photograph our items as true-to-colour as possible, but due to the way different monitors and phone screens display colour please understand that they may differ slightly. Each product is custom made by hand and CANNOT be returned. By purchasing our items, you need to be sure that slight variations in color between the online representation and the actual colours may vary slightly.***